topic Re: Claiming on Insurance in Contracts & Billing

Claiming on Insurance

Katylou01 — Tue, 02 Aug 2022 15:00:29 GMT

Hi, i pay for full coverage insurance for both of my devices , one is broken so i would need to claim on the insurance but I’m not sure how it works, do i need to pay any extra money up front? And i also wanted to upgrade too, would i need to claim on the insurance first and get the phone replaced and then upgrade it or can i just upgrade

Thankyou

Re: Claiming on Insurance

Leanne_T — Tue, 02 Aug 2022 15:56:22 GMT

HI there @Katylou01

Thanks for coming here.

If you give us a call on 150, the team will let you know the process to make a claim on your insurance and run through your upgrade options with you.

Leanne 🙂

Re: Claiming on Insurance

Katylou01 — Tue, 06 Sep 2022 00:29:16 GMT

Can i claim on the insurance through the app or do i have to call 150?

Re: Claiming on Insurance

James_B — Tue, 06 Sep 2022 06:49:37 GMT

Hi @KatyLou1,

You can start your claim at ee.uk.chubbinsured.com/.

Hope this helps. 🙂

James

Re: Claiming on Insurance

Katylou01 — Tue, 06 Sep 2022 11:31:42 GMT

Thankyou, I’ve tried doing it but it’s really comfusing and I don’t know some of the imformation

Re: Claiming on Insurance

chistery — Tue, 06 Sep 2022 11:37:43 GMT

HI @Katylou01

What sort of information are you missing?

As @Leanne_T says, maybe call 150 instead but they will likely need the same information, but may have access to it.

Re: Claiming on Insurance

Katylou01 — Tue, 06 Sep 2022 13:03:41 GMT

Thankyou, i called 150 and it’s all sorted now they are sending a replacement phone out for me

Re: Claiming on Insurance

Leanne_T — Tue, 06 Sep 2022 13:38:58 GMT

Thanks for coming back and letting us know this is sorted @Katylou01

Leanne.