topic Re: upgrade after contract ends in Contracts & Billing

upgrade after contract ends

nm36 — Mon, 05 Sep 2022 19:21:40 GMT

Looking at ordering a new phone but the website says an upgrade isnt available? Is it because the contract already ended back in Feb?

Re: upgrade after contract ends

Chris_B — Mon, 05 Sep 2022 19:24:31 GMT

@nm36 If you text UPGRADE to 150 what does it say ?

If you’ve gone past you’re upgrade period then you’re still eligible to upgrade.

Re: upgrade after contract ends

nm36 — Mon, 05 Sep 2022 19:27:32 GMT

It says sorry were having trouble dealing with your request - please try the EE app or online.

Re: upgrade after contract ends

Chris_B — Mon, 05 Sep 2022 19:30:49 GMT

@nm36 If you have the my EE app and go to mobile plan ( it’s at the top ) then click view your plan details ( it’s in yellow) it’ll open up a page that says when your tariff started and when the minimum term is. What does it say ?

Re: upgrade after contract ends

nm36 — Mon, 05 Sep 2022 19:33:57 GMT

ok thanks - its the 4gb essential plan started on 27/02/2020 and ended on 27/02/2022 (24 months)

Re: upgrade after contract ends

rittichaisripro — Tue, 06 Sep 2022 02:09:13 GMT

When can I do upgrade

Re: upgrade after contract ends

James_B — Tue, 06 Sep 2022 07:23:14 GMT

Hi @nm36,

You should be able to upgrade as you are outside of your minimum term.

If you are still seeing the same error message when trying to upgrade online, please get in touch so our upgrades team can help.

James

Re: upgrade after contract ends

James_B — Tue, 06 Sep 2022 07:24:13 GMT

Hi @rittichaisripro,

Welcome to the EE Community. 🙂

Please text UP to 150.

Thanks

James