topic Re: Trying to talk to someone in Contracts & Billing

Trying to talk to someone

jimol — Mon, 05 Sep 2022 10:07:46 GMT

I've been trying to talk to someone a EE for well over a week about an upgrade but never ever answers the phone or replies to emails, is there any other way to get in touch with them?

Re: Trying to talk to someone

XRaySpeX — Mon, 05 Sep 2022 10:11:29 GMT

If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

Re: Trying to talk to someone

jimol — Mon, 05 Sep 2022 10:45:42 GMT

You were very helpful, nobody is answering the Live Chat either though

Re: Trying to talk to someone

Schockwave — Mon, 05 Sep 2022 10:48:50 GMT

@jimol , live chat will only be answered when someone is available and not answering calls, not sure why you are having so much difficulty speaking to someone via the phone, as that has never happened to me when I have rang them. I personally have never done live chat, as prefer to speak to customer service.

Re: Trying to talk to someone

James_B — Mon, 05 Sep 2022 11:54:02 GMT

Hi @jimol,

Welcome to the EE Community. 🙂

Do you have any specific questions about upgrading that we may be able to help you with in the community?

James