topic Re: Poor Customer Service Upgrades in Contracts & Billing

Poor Customer Service Upgrades

Fenners90 — Fri, 02 Sep 2022 14:55:36 GMT

Does anyone else find the upgrades over the phone baffling?

Phoned a few days ago for an upgrade deal, £64 a month for an iPhone 13 pro max £50 upfront. Phoned again today after being advised and now told by someone else £74 a month and I have to send my phone back 🤷🏼‍♂️ Upgrade anytime.

I wish their sales were consistent, I then said I’ve found better deals online however they won’t match or beat it because it’s on Uswitch at £57 a month with Vodafone no upfront. He then begins to bad mouth Vodafone and other networks, had enough at this point and left it.

anyone else have these kind of experiences found it quite unprofessional.

Re: Poor Customer Service Upgrades

Leanne_T — Fri, 02 Sep 2022 16:06:05 GMT

Hi @Fenners90

I'm sorry to hear this, upgrade offers can change at anytime and the team will give you all options available for you.

If you log into your My EE account you can also view your upgrade options and see what is available 🙂

If you would like to discuss this further, please give us another call on 150.

Thanks.

Leanne.

Re: Poor Customer Service Upgrades

Chris_B — Fri, 02 Sep 2022 16:11:12 GMT

@Fenners90 You might not be aware but the iPhone 14 should be announced on Monday with a release data around 2 weeks later, if you purchase the 13 now you might find that the price of that just might be lower in 2 weeks time. It’s not the best time to get the 13 right now.

Re: Poor Customer Service Upgrades

Fenners90 — Fri, 02 Sep 2022 17:28:54 GMT

My iPhone 12 max pro is worth £483 currently this will likely to drop also when the 14 comes out.