topic Payment declined in Contracts & Billing

Payment declined

MinaMirshahi — Fri, 02 Sep 2022 11:53:55 GMT

Hi ee,

I had an standing order on 30th August

I did not have enough fund in my account and the bank declined it.

I just noticed it and put enough money in my bank.

Can you please let me know what should I do?

Would you collect this amount in future? Or shall I make a payment myself?

I am currently out of UK, so the best way to communicate is via email.

I am worried and do not want this to violate my credit score?

Regards,

Mina

Re: Payment declined

Schockwave — Fri, 02 Sep 2022 11:59:25 GMT

Hello @MinaMirshahi ,

Welcome to the community,

If EE were unable to take the amount, as your bank declined it, due to not enough funds, they will try again, but please make sure that you have enough otherwise it will get declined and your account will be suspended.

There is no email address to contact them, but if you have Skype, you may be able to ring them for free:

https://ee.co.uk/contact-ee/account-billing/mobile