topic My number has been changed without my authorisation in Contracts & Billing

My number has been changed without my authorisation

Fgreen79 — Thu, 01 Sep 2022 17:07:59 GMT

Took out a sim for my daughter, requested EE port her number over. Instead they have removed my mobile number and given me my daughters number. Can not get hold of anyone EE are a nightmare a number I have had for 20 years they have just taken off me

Re: My number has been changed without my authorisation

Chris_B — Thu, 01 Sep 2022 17:24:32 GMT

@Fgreen79 Taking out a sim only contract as an additional line on your account should not effect your line or move her number to your line. You have to speak with customer services as you have to see if it’s even possible to get your number back.

Re: My number has been changed without my authorisation

Leanne_T — Thu, 01 Sep 2022 17:32:07 GMT

Hi @Fgreen79

Thanks for coming here.

Did you enter your daughter's temporary EE number when you requested the number transfer or your number?

Thanks.

Leanne.

Re: My number has been changed without my authorisation

Fgreen79 — Thu, 01 Sep 2022 17:38:53 GMT

Yes my daughters newly issued SIM card. Just spoke to EE they are hopefully going to revert it back but not until Tuesday next week. Nightmare. Fuming is an understatement for the mess up they have done.

Re: My number has been changed without my authorisation

Leanne_T — Thu, 01 Sep 2022 17:54:22 GMT

I am very sorry to hear this has happened and hope this is sorted soon for you @Fgreen79

Thanks for contacting us, the team will be doing everything they can to resolve this.

Leanne.