topic Re: wrong extra charge in Contracts & Billing

wrong extra charge

enmanuel27 — Wed, 31 Aug 2022 21:16:54 GMT

just seen my ee app, and it is showing an extra charge of almost 20 pounds..help needed asap!!!

XRaySpeX — Wed, 31 Aug 2022 22:26:55 GMT

Look at the breakdown of your bill to see what you've been charged for.

enmanuel27 — Wed, 31 Aug 2022 23:33:08 GMT

I’ve seen it already, but it does not make any sense at all.

Sent from my iPhone

James_B — Thu, 01 Sep 2022 07:25:51 GMT

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at your bill with you if you get in touch.

Thanks

James

enmanuel27 — Thu, 01 Sep 2022 13:23:08 GMT

Hi, yes it would be really help if you do it asap, as the bill it’s going
to be taken in about 4 days..

Thanks

XRaySpeX — Thu, 01 Sep 2022 13:26:42 GMT

No, it's for you to do it ASAP!

James_B — Thu, 01 Sep 2022 13:27:35 GMT

James

enmanuel27 — Thu, 01 Sep 2022 13:31:09 GMT

What do I have to do cause you guys are trying to charge me extra for no
reason cause I did not make those calls.

James_B — Thu, 01 Sep 2022 13:41:45 GMT

Please get in touch with Customer Care so a member of the team can review your bill with you.

They'll be happy to help. 🙂

James