topic Account suspended in Contracts & Billing

Account suspended

Mosik — Tue, 30 Aug 2022 16:17:00 GMT

Hi I’ve paid my bill and I’m still suspended, how to lift the bar please

Re: Account suspended

Leanne_T — Tue, 30 Aug 2022 16:42:51 GMT

Hi @Mosik

Thanks for coming to the community.

How long ago did you make the payment?

The bar can take up to 24 hours to be removed after the payment has been made.

Leanne 🙂

Re: Account suspended

estamitch — Wed, 07 Dec 2022 10:00:00 GMT

Hi Leanne

I use my phone for work and it’s vital I can make calls as I am lone working with high risk males. Please can it be lifted asap. I have paid

Re: Account suspended

Leanne_T — Wed, 07 Dec 2022 10:47:00 GMT

Hi @estamitch

When did you make the payment?

Leanne.

Re: Account suspended

estamitch — Wed, 07 Dec 2022 15:26:03 GMT

This morning… I have no service when not on wifi and cannot get through to anyone at EE on the phone.. I’ve been trying all day.
please can you lift the bar? I rely heavily on my phone for work.

kind regards

Esta

Re: Account suspended

Leanne_T — Wed, 07 Dec 2022 15:29:13 GMT

Hi @estamitch

Have you recently paid the bill?

What happens when you try and make a call?

Leanne.

Re: Account suspended

estamitch — Wed, 07 Dec 2022 15:42:28 GMT

It sends me to payment option and then through to talk to someone… I sit on hold for ages then it cuts me off

Re: Account suspended

estamitch — Wed, 07 Dec 2022 15:42:56 GMT

It’s come out of my account so it’s been paid

Re: Account suspended

Leanne_T — Wed, 07 Dec 2022 15:43:54 GMT

I see @estamitch

In this case, please call us on 0800 079 8586 and the team can get this looked into for you.

Leanne.