topic Re: log in error?? in Contracts & Billing

log in error??

teresameekings — Tue, 30 Aug 2022 10:53:56 GMT

i have tried to log in to download my invoice but i keep getting this error message

What happened?

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this has happened over the last few days - how can i get a copy of my invoice if i cannot log in to my account

Re: log in error??

Christopher_G — Tue, 30 Aug 2022 13:06:14 GMT

Hi @teresameekings

Welcome to the community.

Could you try logging in on a different device or browser please?

Chris

Re: log in error??

teresameekings — Tue, 30 Aug 2022 16:39:50 GMT

i have tried both Chrome and Edge. and both dont work

Re: log in error??

Leanne_T — Tue, 30 Aug 2022 16:41:07 GMT

Hi @teresameekings

Do you see the same message viewing your bill in the My EE app and My EE account online?

Leanne.

Re: log in error??

teresameekings — Tue, 30 Aug 2022 16:52:19 GMT

i dont have the app for this phone only online as i can see better online

Re: log in error??

Leanne_T — Tue, 30 Aug 2022 16:53:32 GMT

I see @teresameekings

I would suggest giving us a call on 150 and the team can get this looked into further for you and raise a support ticket if needed for your My EE account.

Thanks.

Leanne

Re: log in error??

teresameekings — Tue, 30 Aug 2022 16:56:24 GMT

ok thanks

Re: log in error??

Leanne_T — Tue, 30 Aug 2022 17:02:54 GMT

No problem @teresameekings

Let me know how you get on 🙂

Leanne

Re: log in error??

MD20221 — Wed, 31 Aug 2022 07:20:10 GMT

Oh yeah, contact Customer Service 🤔.