topic Re: Bereavement Notification in Contracts & Billing

Bereavement Notification

NW1001 — Tue, 30 Aug 2022 16:16:31 GMT

A relative has recently passed away and the account has not been closed. How do I notify EE of this (without waiting for hours trying to find the right option on the phone menu) to have billing sorted nd to have the account closed.

Re: Bereavement Notification

Leanne_T — Tue, 30 Aug 2022 16:22:07 GMT

Hi @NW1001

I am very sorry for your loss.

You can use the online form to notify us of a bereavement.

We will need the account holder’s name and number and a number to contact you.

Hope this helps.

Leanne.

Re: Bereavement Notification

NW1001 — Tue, 30 Aug 2022 16:47:38 GMT

Thanks Leanne, done and submitted.

Re: Bereavement Notification

Leanne_T — Tue, 30 Aug 2022 16:49:04 GMT

Thank you @NW1001

If you need any further help, please come back and let us know.

Leanne.