topic Re: Call centre waiting times for help?! in Contracts & Billing

Call centre waiting times for help?!

JayEss — Fri, 26 Aug 2022 13:11:22 GMT

I’m unable to get through, I’ve waited over an hour twice after calling twice and had to give up and dump the calls as I actually have other stuff to do believe it or not!. I can’t waste anymore hours of my life trying to get some help with my Apple Watch mobile data, it’s not working after receiving a replacement iPhone under warranty due to hardware fault. I’ve repaired the watch with new handset but the 4g virtual sim needs to be reactivated. I can only do this via calling 150.

I didn’t know if this will ever get sorted, I’m questioning why I’m with Ee if I can’t even get to speak to anyone about issues. What’s the point? Is anyone actually answering the phone. It’s so frustrating.

how can I get this sorted?!

Re: Call centre waiting times for help?!

Chris_B — Fri, 26 Aug 2022 13:27:16 GMT

@JayEss EE don’t control how many people are phoning them at any one time so unfortunately while you want to speak to them so do others customers so it’s a question of having to wait.

Re: Call centre waiting times for help?!

Christopher_G — Fri, 26 Aug 2022 14:50:55 GMT

Hi @JayEss

Welcome to the community.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Call centre waiting times for help?!

Karinebdc — Fri, 03 Nov 2023 18:07:29 GMT

Are you kidding right???

Re: Call centre waiting times for help?!

Leanne_T — Sat, 04 Nov 2023 07:50:47 GMT

Hi @Karinebdc

Do you have a query we can help you with on the community?

Speak soon 🙂

Leanne.