https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163759#M60590 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3026040">@Jenny8823</a>,</P> <P>If you refund hasn't been completed within the timescales you were advised, please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can help.</P> <P>Thanks</P> <P>James</P> Thu, 25 Aug 2022 09:45:14 GMT James_B 2022-08-25T09:45:14Z https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163582#M60569 <P>I have called EE 3 times an hour each call. Am still waiting on a £20 refund for an upgrade that got cancelled&nbsp;</P> Wed, 24 Aug 2022 21:04:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163582#M60569 Jenny8823 2022-08-24T21:04:24Z https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163731#M60586 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3026040">@Jenny8823</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>What were you advised when you spoke with Customer Care?</P> <P>James</P> Thu, 25 Aug 2022 09:00:41 GMT https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163731#M60586 James_B 2022-08-25T09:00:41Z https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163749#M60589 To wait 10 days<BR /><BR />It’s been 2 weeks<BR /><BR />Sent from my iPhone Thu, 25 Aug 2022 09:23:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163749#M60589 Jenny8823 2022-08-25T09:23:08Z https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163759#M60590 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3026040">@Jenny8823</a>,</P> <P>If you refund hasn't been completed within the timescales you were advised, please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can help.</P> <P>Thanks</P> <P>James</P> Thu, 25 Aug 2022 09:45:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1163759#M60590 James_B 2022-08-25T09:45:14Z https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1164388#M60656 <P>How can you help</P> Fri, 26 Aug 2022 14:24:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1164388#M60656 Gary56 2022-08-26T14:24:32Z https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1164391#M60657 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1570665">@Gary56</a></P> <P>What's happening? What can we do for you?</P> <P>Chris</P> Fri, 26 Aug 2022 14:37:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Still-waiting-on-refund/m-p/1164391#M60657 Christopher_G 2022-08-26T14:37:37Z