topic Re: Last bill in Contracts & Billing

Last bill

Tinahomer68 — Wed, 24 Aug 2022 10:50:34 GMT

I have had a final bill for £681.14 at no stage has anyone said or asked me if I wanted to close my account which I don’t, my son has a phone and contract with you in my name and a watch and I have a watch as well that I pay monthly for. This is a huge amount of money that I could not afford to pay in a one off payment and don’t understand why

Re: Last bill

Christopher_G — Wed, 24 Aug 2022 12:43:09 GMT

Hi @Tinahomer68

I would recommend contacting our Mobile Care team as soon as you can to discuss this. They have access to your account and will be able to shed some light on this and hopefully put it right for you.

Chris

Re: Last bill

XRaySpeX — Wed, 24 Aug 2022 14:25:24 GMT

Have you or your son requested a PAC from EE?

Re: Last bill

Tinahomer68 — Thu, 25 Aug 2022 17:57:48 GMT

I have for my phone yes as it was out of contract but not for my sons phone or the watches?

Re: Last bill

XRaySpeX — Wed, 24 Aug 2022 14:50:25 GMT

That's probably why you've been rendered with a final bill, but it should be only for the contract that you requested the PAC for.

Re: Last bill

Tinahomer68 — Thu, 25 Aug 2022 17:58:04 GMT

Ok well it hasn’t I had a final bill for £681.14 which I’m not happy about so what can you do for me

Re: Last bill

XRaySpeX — Wed, 24 Aug 2022 15:57:48 GMT

I can do nowt for you but advise you. I'm just a user like you.

This user discussion forum can have no access to your specific account. You need to query this with CS.

Re: Last bill

simonpmk — Thu, 25 Aug 2022 11:20:47 GMT

Well that's worrying - I have just asked for a PAC code for one line, and I have 8 other lines that I want to remain active... I'd hate to see the result if EE assume I want to close all!!

I agree with the advice - ring them as son as you can.

Re: Last bill

Tinahomer68 — Thu, 25 Aug 2022 17:58:21 GMT

Honestly they took near on £700 without even asking, my phone was out of contract but the others were active

Re: Last bill

Christopher_G — Thu, 25 Aug 2022 15:27:22 GMT

Did you manage to speak to our customer service team, @Tinahomer68? Is everything sorted now?

Chris

Re: Last bill

Tinahomer68 — Thu, 25 Aug 2022 17:58:34 GMT

No not yet will try again tomorrow

Re: Last bill

Christopher_G — Thu, 25 Aug 2022 16:42:54 GMT

OK, @Tinahomer68. Please come back and let us know what happens.

Chris

Re: Last bill

Tinahomer68 — Thu, 25 Aug 2022 17:58:56 GMT

I will