Upgrade

MoNav — Wed, 24 Aug 2022 13:16:17 GMT

Good Afternoon,

I joined EE on a SIM only plan on the basis of not getting a new phone right now. I informed the agent that I wanted to be plan which will allow me to upgrade to a new phone after 3 months, he informed me that I can upgrade after 3 months without a fee. When I'm looking at my account it states that I can upgrade after 6 months, was I miss informed? we had a phone chat and I'm sure it was recorded for training purposes, I have the date and time of our conversation too.

Can anyone shed some light on this, and what advice would you give me? As I was very clear when I joined EE that I'm wanting to upgrade after 3 months, the agent put me on a 24 month contract.

Appreciate your support.

Kind Regards

Re: Upgrade

Christopher_G — Wed, 24 Aug 2022 15:05:58 GMT

Hi @MoNav

Welcome to the community.

I've double checked the terms and conditions and it is definitely 6 months that you have to wait before upgrading to a phone contract, if you join us as a new customer with a SIM only plan.

If you have a dispute about the contract, I would definitely speak to our Mobile Care team on 150 so that they can investigate for you.

Please come back and let us know what happens.

Chris

topic Upgrade in Contracts & Billing

Upgrade

Re: Upgrade