topic £791 charges in 7 days abroad in Barbados set up plan for £850 per day to use in Contracts & Billing

£791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

dgdelectrical — Wed, 24 Aug 2022 11:21:53 GMT

Re: £791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

Chris_B — Wed, 24 Aug 2022 12:16:54 GMT

@dgdelectrical Sorry but what are you trying to say ?

Re: £791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

Christopher_G — Wed, 24 Aug 2022 13:21:29 GMT

Hi @dgelectrical

Welcome to the community.

Could you give us a bit more information about what has happened. Is your line on a business account or a personal one?

Chris

Re: £791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

dgdelectrical — Wed, 24 Aug 2022 13:29:31 GMT

Yes on Business account

I'm saying i set up a plan to ease cost of using phone abroad @£8.56 per day and I've had text messages from ee saying bill more than usual make a payment ive logged on and seen additional charges added to account of £791.43

Re: £791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

Christopher_G — Wed, 24 Aug 2022 13:50:41 GMT

Thanks for clarifying, @dgelectrical.

Does the add-on show as active in your My EE account? Are you only calling UK mobiles and landlines?

Chris

Re: £791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

XRaySpeX — Wed, 24 Aug 2022 14:12:09 GMT

Which add-on is the £8.56 per day for? If, say, it's a data add-on you'll still be paying for calls & texts as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/barbados .