topic Re: Bill not accurate in Contracts & Billing

Bill not accurate

Andi89 — Wed, 24 Aug 2022 09:12:39 GMT

I switched to a sim only contract some time back but i still seem to be paying for my old handset at a much higher price point - please can you help?

Re: Bill not accurate

Leanne_T — Wed, 24 Aug 2022 11:26:11 GMT

Hi @Andi89

Thanks for coming here.

Do you have two contracts?

Has your plan changed to the SIM Only plan?

Thanks 🙂

Leanne.

Re: Bill not accurate

Andi89 — Wed, 24 Aug 2022 12:24:41 GMT

Hey Leanne,

I’ve been speaking with you colleagues online - i had one contract which i switched to sim only online - turns out there was a technical error and your system didn’t process it. i’ve now been accurately put on to the right contract but i’m waiting to talk to someone about receiving the correct refund for this. The bill that was taken out of my account today was for the previous handset contract and should be considerably less.

Thanks, Andi

Re: Bill not accurate

Leanne_T — Wed, 24 Aug 2022 12:00:08 GMT

I see, thanks for the update @Andi89

Let me know how you get on when you hear back 🙂

Leanne.