topic Re: Can you change plan within 14 days? in Contracts & Billing

Can you change plan within 14 days?

Mwatkins98 — Wed, 24 Aug 2022 08:14:20 GMT

Hi,

I upgraded on 16th August 2022. I was advised by the upgrade colleague that I didn't use more than 90GB of data each month and that a 100GB plan would be sufficient. I instantly regretted it and wish I'd picked the unlimited data plan for a few extra pounds a month. Is it possible within the first 14 days to change the plan and keep my discount and trade in discount?

Re: Can you change plan within 14 days?

Leanne_T — Wed, 24 Aug 2022 09:51:15 GMT

Morning @Mwatkins98

Thanks for coming to the community.

Please give us a call on 150 and the team will go through your options with you.

Let us know how you get on 🙂

Leanne.

Re: Can you change plan within 14 days?

XRaySpeX — Wed, 24 Aug 2022 14:37:03 GMT

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.