topic Re: Upgrade in Contracts & Billing

Upgrade

Emzymilly26 — Tue, 23 Aug 2022 16:38:06 GMT

I have tried to upgrade my pay as you go sim and got an email with confirmation of order but haven’t heard anything at all and delivery was supposed to be tomoz I tried putting the same upgrade through again and it allowed it so. It’s been done twice does this mean I’ve not got the first one and probably won’t get the second one thanks

Re: Upgrade

Chris_B — Tue, 23 Aug 2022 16:57:02 GMT

@Emzymilly26 Are you changing to a contract?

Re: Upgrade

Emzymilly26 — Tue, 23 Aug 2022 17:01:08 GMT

Yeah from pay as you go

Sent from my iPhone

Re: Upgrade

XRaySpeX — Tue, 23 Aug 2022 17:16:39 GMT

Did you do the switch from PAYG online using Switch to pay monthly and save ?

Re: Upgrade

Emzymilly26 — Tue, 23 Aug 2022 17:29:08 GMT

No just upgrade got a pin sent to my number and was all accepted

Sent from my iPhone

Re: Upgrade

Leanne_T — Wed, 24 Aug 2022 06:33:06 GMT

Hi @Emzymilly26

Thanks for coming here 🙂

Have you had two confirmation emails for the order?

Speak soon.

Leanne.

Re: Upgrade

Emzymilly26 — Wed, 24 Aug 2022 06:36:08 GMT

Yeah for both just can’t track any of them and no email saying I’ve been approved just the we’ve got your order will let you know when your order is processed and on its way

Sent from my iPhone

Re: Upgrade

Leanne_T — Wed, 24 Aug 2022 06:37:47 GMT

Thanks @Emzymilly26

When did you place the first order?

Leanne.

Re: Upgrade

Emzymilly26 — Wed, 24 Aug 2022 06:39:08 GMT

Yesterday morning

Sent from my iPhone

Re: Upgrade

Leanne_T — Wed, 24 Aug 2022 06:59:37 GMT

Thanks @Emzymilly26

Please give us a call on 150 and the team will check the order for you and give you an update.

Leanne 🙂