topic Re: Old TMobile Contract 3G no longer supported in Contracts & Billing

Old TMobile Contract 3G no longer supported

Moss4 — Fri, 19 Aug 2022 17:04:30 GMT

Hi.

I am just after some advice.

I just received a letter from ee saying that I need a new plan as EE will no longer be supporting legacy 3G T-Mobile services.

I currently have one of the old employee call discounts applied to my TMobile account which is for life. I am being told I have to transfer to a new EE plan and I will loose my discount the best they can offer is 20%. Is this correct?

Does anyone have any experience of transferring across to a new EE plan and retaining there old discounts Or what discount did you manage to keep?

Thank you

Re: Old TMobile Contract 3G no longer supported

EssexBoyEE — Fri, 19 Aug 2022 17:11:59 GMT

I managed to keep my Discounts from T Mob and still have them on a EE UL Plan but that was a few years back now.

Every Contract change or renewal is always a gamble with discounts.

You've got a few months yet, only advice I can give is try a talk to the Rentention Team if you can.

Re: Old TMobile Contract 3G no longer supported

Chris_B — Fri, 19 Aug 2022 17:46:41 GMT

@Moss4 The for life discount was from T-Mobile and EE have kept that going for you since the merger of Orange and T-Mobile. EE has ever right to remove any discount you had and I’m sure you’ll find that within the offer T&Cs that T-Mobile gave you for this discount.

Re: Old TMobile Contract 3G no longer supported

RoyalRam — Tue, 23 Aug 2022 14:09:19 GMT

I'm in the same sinking ship. Was that their response from calling them?

I haven't acted on it myself yet, but would be interested to hear anyone else's experiences so far

Re: Old TMobile Contract 3G no longer supported

Christopher_G — Tue, 23 Aug 2022 16:20:49 GMT

I would definitely recommend calling to discuss it with our Mobile Care team, @RoyalRam.

Chris

Re: Old TMobile Contract 3G no longer supported

RoyalRam — Tue, 23 Aug 2022 16:39:39 GMT

Thanks @Christopher_G, I will certainly consider it. Can you elaborate though, what have you found in these circumstances?
Forewarned is forearmed and all that.

Re: Old TMobile Contract 3G no longer supported

Christopher_G — Tue, 23 Aug 2022 17:19:52 GMT

It would depend on what the discount was and what you need to move to, @RoyalRam.

They will run through all of your options if you do have to remove it.

Chris

Re: Old TMobile Contract 3G no longer supported

Moss4 — Thu, 25 Aug 2022 17:45:43 GMT

Hi.

I spoke with someone in the retentions team and they said they are not carrying any of the T-Mobile discounts across. They could only offer me contracts from the existing plans.

I would be interested if any other legacy T-mobile customer are told any different.

Regards