https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162629#M60461 <P>When a payment fails the first time it retries again and takes up to 10 days. This will be why you have paid twice.</P><P>&nbsp;</P><P>You can leave it there and the credit will go towards your next bill or you can call EE to ask for the refund back but that can take 3-5 working days to go back into your account</P> Tue, 23 Aug 2022 12:57:34 GMT BrendonH 2022-08-23T12:57:34Z https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162589#M60454 <P>Why I have I been charged twice this month for my phone bill&nbsp;</P> Tue, 23 Aug 2022 12:17:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162589#M60454 Tia23 2022-08-23T12:17:28Z https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162623#M60459 <P>Both by DD or did you make a manual direct payment?</P> Tue, 23 Aug 2022 12:51:50 GMT https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162623#M60459 XRaySpeX 2022-08-23T12:51:50Z https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162625#M60460 I made a manual payment as they payment didn’t go<BR />Out the first time so<BR />I paid it manually and you have took the money again and I’m now in minus in my bank i have other bills to pay<BR /><BR />Sent from my iPhone Tue, 23 Aug 2022 12:54:08 GMT https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162625#M60460 Tia23 2022-08-23T12:54:08Z https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162629#M60461 <P>When a payment fails the first time it retries again and takes up to 10 days. This will be why you have paid twice.</P><P>&nbsp;</P><P>You can leave it there and the credit will go towards your next bill or you can call EE to ask for the refund back but that can take 3-5 working days to go back into your account</P> Tue, 23 Aug 2022 12:57:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/Direct-debit/m-p/1162629#M60461 BrendonH 2022-08-23T12:57:34Z