topic Re: Told we had to take a free tablet to get a better sim only deal in Contracts & Billing

Told we had to take a free tablet to get a better sim only deal

America4 — Sat, 20 Aug 2022 19:01:43 GMT

We were told a new deal had started yesterday. If we took a free tablet we could save 10 pounds a month on our current monthly cost on a sim only deal. Read through everything when we got home and this is not the case. We will be paying 11pounds 70 a month. We said we didn't need a tablet and wouldn't use it.

Feel that we have been treated really badly and made mugs of. The shop was very noisy with a gentleman very loudly making a complaint. We struggled to hear what the salesman was saying. My husband has hearing loss. We were assuared we would have all the same packages but this isn't the case.

Re: Told we had to take a free tablet to get a better sim only deal

Jon_K — Sun, 21 Aug 2022 08:43:40 GMT

Hi @America4.

I'm really sorry to hear this.

I'd recommend taking this back to the store as soon as possible and explaining what has happened.

Please come back and let us know how you get on and we will help you further if needed.

Jon

Re: Told we had to take a free tablet to get a better sim only deal

America4 — Mon, 22 Aug 2022 17:28:41 GMT

Hi, took your advice. Not an easy visit but eventually the manager let us return it. The sales person was a trainee and had not followed the procedure of itemising inside the booklet the cost of everything and verbally telling us. Not just saying we would save 10 pounds a month.

Still annoyed as stuck for 2 years sim only plan we could have got a lot cheaper.

Re: Told we had to take a free tablet to get a better sim only deal

Christopher_G — Tue, 23 Aug 2022 07:18:35 GMT

Thanks for coming back to let us know, @America4.

I'm glad they were able to organise the return of the tablet. Did you discuss cancelling the SIM with them too?

Chris

Re: Told we had to take a free tablet to get a better sim only deal

America4 — Wed, 24 Aug 2022 18:15:08 GMT

Hi, no told there was no cooling off period and we had signed. Seems very unfair as you can get ee from another company cheaper.Sent from my Galaxy

Re: Told we had to take a free tablet to get a better sim only deal

James_B — Thu, 25 Aug 2022 08:15:45 GMT

Hi @America4,

I'd recommend getting in touch with our Customer Care Team to let them know. They'll do everything they can to help.

James