topic Re: Will the royalty discount stop if i dont renew my contract in Contracts & Billing

Will the royalty discount stop if i dont renew my contract

Ahmad1231 — Mon, 22 Aug 2022 13:51:21 GMT

If I don't renew my contract, will the royalty discount stop like every month I get 5 pounds off as a royalty discount and if my contract end and I dont renew it will this royalty discount stop??

Thanks for takeing the time for replying for me.

Re: Will the royalty discount stop if i dont renew my contract

Christopher_G — Mon, 22 Aug 2022 15:46:43 GMT

Hi @Ahmad1231

I'm not sure if I've heard of royalty discount. Is it maybe a loyalty discount that you mean?

Usually a loyalty discount is added for the minimum term of the contract. If it's a 24 month contract, and you left the contract running, the discount would stop.

Chris

Re: Will the royalty discount stop if i dont renew my contract

Ahmad1231 — Mon, 22 Aug 2022 16:06:45 GMT

Hi thanks for replying for me and sorry I spelled loyalty wrong.

So you mean that if my contract end end the loyalty discount will stop I mean my contract will end in march and if I don't renew it the discount will stop is that right sorry if I am asking again it just that I am a but confused.

Re: Will the royalty discount stop if i dont renew my contract

Christopher_G — Mon, 22 Aug 2022 16:23:00 GMT

Yes, if you do not upgrade or cancel, usually the plan will continue without the discount, @Ahmad1231.

Chris

Re: Will the royalty discount stop if i dont renew my contract

XRaySpeX — Mon, 22 Aug 2022 16:25:52 GMT

You don't renew these contracts. They just carry on as is. You may upgrade it however.

Re: Will the royalty discount stop if i dont renew my contract

Ahmad1231 — Mon, 22 Aug 2022 16:32:47 GMT

Hi thanks for replying for my messages I just have one more question if I extend my contract before it ends will the loyalty discount stay I mean will I will be paying same as what I am paying now.

Thanks again and sorry that I am asking so many questions.

Re: Will the royalty discount stop if i dont renew my contract

Christopher_G — Mon, 22 Aug 2022 16:35:01 GMT

You'll need to discuss that with our upgrades team at the point of upgrading, @Ahmad1231.

Chris