topic Re: Bill has been paid, but no money taken out? in Contracts & Billing

Bill has been paid, but no money taken out?

AlfieB7 — Mon, 22 Aug 2022 10:46:36 GMT

On my MyEE app it says that my bill that was due yesterday has been paid through DD and that my next bill is next month… as you’d expect.

BUT, no money has been taken out of my account. This is my first time having a phone on contract so I’m new to all this, but seeing as it says my bill has been paid… it should’ve already been taken out no?

Re: Bill has been paid, but no money taken out?

AlfieB7 — Mon, 22 Aug 2022 10:48:37 GMT

Also this is my first bill on my contract… if that matters.

Re: Bill has been paid, but no money taken out?

Chris_B — Mon, 22 Aug 2022 10:54:25 GMT

@AlfieB7 Just to confirm was that your billing date was yesterday or was that your payment required by date ? You are billed first and if you pay by DD payment will be taken around 5-7 days after. It’s perfectly normal to show it paid even though the payment looks like it hasn’t been taken from your account. The request for payment has been made through.

Re: Bill has been paid, but no money taken out?

AlfieB7 — Mon, 22 Aug 2022 10:55:45 GMT

The billing date was 13/08 and it said it was due on 21/08, so I checked this morning and it where before it said something along the lines of “Your bill is due on 21st August 2022” it now says “Your bill is paid - thank you!”. But when I check my bank, nothings been taken out?

Re: Bill has been paid, but no money taken out?

Schockwave — Mon, 22 Aug 2022 11:24:44 GMT

@AlfieB7 , are you able to see if on your bank account it says upcoming transactions or such like and shows it there?

As it was the weekend, it may not be taken out yet, and should go overnight tonight, as it was the weekend, so it would be on or near that date. I would not worry too much, if EE have got your correct bank details and there is enough money for the transaction, it will be done automatically.

Re: Bill has been paid, but no money taken out?

XRaySpeX — Mon, 22 Aug 2022 11:36:55 GMT

By "Paid" EE means that your DD has been applied for & it is assumed it won't bounce. I wouldn't worry about it; it is quite normal. It may show on your bank a/c as "Pending" if it doesn't appear now or soon as an actual debit transaction.

Re: Bill has been paid, but no money taken out?

AlfieB7 — Mon, 22 Aug 2022 11:40:40 GMT

@Schockwave @XRaySpeX @Chris_B

Thank you all for your help. I have the money in my account anyway so I’m not worried about it not going through, I’ll check later today.

Your help is very much appreciated!

Re: Bill has been paid, but no money taken out?

XRaySpeX — Mon, 22 Aug 2022 11:41:57 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Bill has been paid, but no money taken out?

Schockwave — Mon, 22 Aug 2022 11:42:03 GMT

@AlfieB7 , thank you for coming back, glad we could help and put your mind at rest, much appreciated.