topic Re: Billing in Contracts & Billing

Billing

Folak7 — Sat, 20 Aug 2022 09:34:05 GMT

I need help in going back to my initial payment of £31:50 and i asked for roaming in July only why am I still billed in August too

Re: Billing

Chris_B — Sat, 20 Aug 2022 10:14:08 GMT

@Folak7 If you mean a roaming add-on that’s down to you to terminate, if customer services added this to your account so you could use your device when abroad it cannot just add it for one month and it’s down to you to terminate it. What add on is it ?

Re: Billing

Folak7 — Sat, 20 Aug 2022 12:03:08 GMT

Thank you so much for letting me know
Please how can I take it off

Sent from the all-new AOL app for iOS

Re: Billing

Jon_K — Sat, 20 Aug 2022 13:51:51 GMT

Do you know which add-on you've got, @Folak7?

Is it the £10 roaming pass?

Jon

Re: Billing

XRaySpeX — Sat, 20 Aug 2022 15:00:52 GMT

If it's the Roam Abroad Pass, text STOP ROAMING PASS to 150 to cancel it.