topic Re: Trying to upgrade in Contracts & Billing

Trying to upgrade

Jac31 — Tue, 26 Jul 2022 16:15:01 GMT

I’m trying to upgrade online but keep getting ‘page not found’, no matter which route I take

Re: Trying to upgrade

Chris_B — Tue, 26 Jul 2022 16:29:58 GMT

@Jac31 try clearing your browser history and cookies first.

Re: Trying to upgrade

chiddicks — Thu, 18 Aug 2022 17:47:25 GMT

Like all the similar threads on the same topic the EE website does not work whenever you try to connect to look at any phone for an upgrade. Tried deleting browser history and cookies but its definitely EE issue and looks like its been going on for sometimne

Re: Trying to upgrade

James_B — Thu, 18 Aug 2022 17:52:29 GMT

Hi @chiddicks,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having issues upgrading online. Please get in touch with Customer Care so we can raise a support ticket for your account.

Thanks

James