topic Changing direct debit for one plan in Contracts & Billing

Changing direct debit for one plan

Colleen9 — Thu, 18 Aug 2022 16:33:59 GMT

Hi, my partner would like to start paying for his own phone and I can’t find any way to swap his plan over and change the direct debit without both our plans changing over. How do I swap his over so he is only paying for his own phone as plan?

Re: Changing direct debit for one plan

Schockwave — Thu, 18 Aug 2022 16:52:38 GMT

Hello @Colleen9 ,

Welcome to the community,

You will have to ring customer service with you both there and they should be able to help.

Re: Changing direct debit for one plan

bristolian — Thu, 18 Aug 2022 17:23:24 GMT

Assuming you're on pay-monthly, the payment method is set at account-level and applies to all phones on a given account.

Your partner could make manual payments using a credit/debit card a few days before each bill date and this would only leave the outstanding amount to be taken by DD.

Otherwise, if you want separate direct debits you will need to have separate billing accounts, with your partner's phone undergoing a change of legal ownership. Be aware this will remove the ability to share data between phones on what will no longer be the same billing account.