topic Re: Is it possible to change the name on my EE bill in Contracts & Billing

Is it possible to change the name on my EE bill

AthulyaJose — Wed, 17 Aug 2022 14:02:56 GMT

Hai is it possible to change the name on my EE bill

Re: Is it possible to change the name on my EE bill

bristolian — Wed, 17 Aug 2022 16:03:36 GMT

To change the legal account holder on a contract account is to effect a change of ownership.

Providing the proposed new owner passes a credit check, read point 3 of this EE help page

Re: Is it possible to change the name on my EE bill

Chris_B — Wed, 17 Aug 2022 17:13:22 GMT

@AthulyaJose if you want to change the ownership of the account you need to call customer services as @bristolian says. But if you are wanting to change the name on your account and you’re going to remain the account holder because you’ve had a change of name you can do this yourself

Log in to My EE and go to Your profile.
Click Edit next to First name, Last name or Email address.
Enter the new details and click Save.

Re: Is it possible to change the name on my EE bill

XRaySpeX — Wed, 17 Aug 2022 18:29:46 GMT

@AthulyaJose : Yes, If you’ve changed your name through marriage, divorce or deed poll, you will need to email EE with a copy of one of these documents:

your marriage or civil partnership certificate
your passport and a recent utility bill
your deed poll
your decree absolute

Mail us

Please send the relevant document and a covering letter to:

Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

Or take your documents to your nearest EE shop and we can make the changes there.

Re: Is it possible to change the name on my EE bill

Yevheniya160989 — Sun, 08 Jan 2023 09:45:01 GMT

What is the email address to email a copy of marriage certificate to please?

Thank you,

Jenny

Re: Is it possible to change the name on my EE bill

XRaySpeX — Sun, 08 Jan 2023 09:53:24 GMT

@Yevheniya160989 : There is no email addy given, only the postal addy I gave above.