topic Re: Trade in Likewize in Contracts & Billing

Trade in Likewize

stuart75 — Fri, 29 Apr 2022 15:54:51 GMT

Sent my phone for trade in to Likewize and have checked tracking. They recieved it at 08.16 on the 20th April and yet nothing has been sent to my email or txt after 7 days. They say 3-5 days, have phoned them and now been told to give the inspection team another 3 days to find it!!! What happens if they can’t find after proof of delivery??

Re: Trade in Likewize

Katie_B — Fri, 29 Apr 2022 17:02:20 GMT

Hello @stuart75.

Welcome to the EE Community.

I am sorry to hear this.

I would recommend keeping proof of your delivery until the outcome has been provided.

Please be sure to keep us updated once the inspection team get back to you.

Katie 🙂

Re: Trade in Likewize

stuart75 — Thu, 05 May 2022 09:39:32 GMT

Called again today and been told this is the third day that the warehouse staff have to find my phone. To be honest it’s now been 2 weeks with no update. I appreciate that it’s been a bank holiday but 2 weeks to get a trade in done is shocking. Been told if not found today another email will be sent to warehouse. How many emails need to be sent before something else gets done, can’t even ask for phone back because obviously they can’t find it.

Re: Trade in Likewize

Leanne_T — Thu, 05 May 2022 10:39:25 GMT

Hi @stuart75

Thanks for coming back to us.

The team will be doing everything they can to get this resolved for you.

I hope this is sorted soon.

Leanne.

Re: Trade in Likewize

Teddy41 — Wed, 17 Aug 2022 16:14:51 GMT

I have the same problem at the moment,I called them and gave them the IMEI number and was told that its not in there system I sent it back nearly two weeks ago also and have till this Friday for them to inspect phone,I will NOT be paying ee £389 for there stupid mistake.

Re: Trade in Likewize

James_B — Wed, 17 Aug 2022 17:44:46 GMT

Hi @Teddy41,

I'm sorry to hear your trade in hasn't been processed yet. Likewize will be in touch as soon as it has been.

James

Re: Trade in Likewize

Kensmith2022 — Thu, 24 Nov 2022 17:29:28 GMT

I am have the same problem, and it been over 3 weeks. I feel like I am getting the run around.

Re: Trade in Likewize

Christopher_G — Thu, 24 Nov 2022 18:55:11 GMT

What happened the last time you spoke to them, @Kensmith2022?

Chris

Re: Trade in Likewize

Skelly99 — Thu, 05 Jan 2023 12:25:10 GMT

We have same problem. We sent 2 mobiles (one on 22/12/22 and other on 29/12/22) both sent special delivery. We have called today, provided the tracking details, and they cannot find the first mobile on their system - they asked for EMEI number, which we provided.

The second mobile has been assessed and approved already, and to be honest, they seemed to have no clue what had happened to the first mobile. They tried to claim that a label may have got damaged/covered up. But I think they've lost it!

So what happens now? They've signed for delivery we have proof of that, and therefore it is their error and responsibility to sort out, and not ours.

I don't think EE should offer trade ins via an unreliable company it reflects badly on them too.

Re: Trade in Likewize

Katie_B — Thu, 05 Jan 2023 13:41:34 GMT

Hi @Skelly99.

Welcome to the EE Community.

When you called Likewize did they advise what the next steps they will be taking would be?

Speak soon,

Katie

Re: Trade in Likewize

Skelly99 — Thu, 05 Jan 2023 14:12:55 GMT

They said they would be in touch via email, but they also said we should have emails updating us regarding the second mobile (we haven't), so i've called EE to start a complaint

Re: Trade in Likewize

Katie_B — Thu, 05 Jan 2023 14:30:52 GMT

Please be sure to keep us updated @Skelly99.

I hope this is resolved soon,

Katie

Re: Trade in Likewize

Karenmdm — Sun, 13 Oct 2024 06:30:03 GMT

I am having Same trouble with my trade in to LIKEWIZE !

I traded in my phone on the 18th July sent by tracked Royal Mail , they received it have proof of delivery so contacted them after 3 days told no update as yet after giving them the IME , contacted again after 7 days again no update so after two weeks tried again & was told warehouse busy no update & that they would send me a email when there was a update so finally after 3 weeks had a email saying phone processed & completed & EE would be updated on my trade in so thought ok that’s done now & didn’t give it any more thought !! Until my bill came in for September!! I’ve been charged ** NON TRADE IN CHARGE £275 **

Have contacted EE via online chat about 20 times & am getting know where ! Contacted LIkewize via email about 20 times & all they say is there a third party EE need to contact them ?

this is literally driving me insane !! I’ve sent my phone back as a trade in & now I’m being charged & Likewize have my phone but now I’m left with a non trade in charge that was completed & know one wants to do anything to sort this out !

After being on the phone last Thursday 10th October to EE customer service went through whole thing again & said I’ve really reached the end of my patience ! As if a trade in is done via EE I’m sorry but the trade in is the responsibility still for EE to sort out as if I had just sold my phone online then yes it’s my responsibility! But this was done via EE with the company they choose to process there trade ins .

Will be calling tomorrow for update !

Re: Trade in Likewize

Katie_B — Sun, 13 Oct 2024 06:47:12 GMT

Good morning @Karenmdm.

I am really sorry to hear of your recent experience using the Trade In Scheme.

It would be great if you could please keep me updated here on the EE Community following your call tomorrow.

Fingers crossed this is resolved for you soon.

Speak soon,

Katie

Re: Trade in Likewize

Madmax14 — Mon, 27 Jan 2025 15:12:49 GMT

Same here posted back 13.1. 25 no up date but want to charge me that is never going to happen have my receipt it's been sent back

Re: Trade in Likewize

Katie_B — Mon, 27 Jan 2025 16:21:24 GMT

Hello @Madmax14.

Thanks for coming here.

I am sorry to hear you have had no update.

Have you been able to speak with Likewize?

Katie