topic Re: Affecting service in Contracts & Billing

Affecting service

ninalakomy — Wed, 17 Aug 2022 13:48:40 GMT

Dear Sir/Madam,

I have been a satisfied customer of EE for a long time. My mobile number is xxxxxxxxxxx. But I regret to inform you that nowadays, I am having difficulty in conversations due to poor network reception.

The handset’s network indicator shows a full signal, but I cannot make a clear phone call. This unwanted obstruction is posing lots of inconvenience for me.

When you first informed me of this problem via text message, I was expecting some sort of discount on my regular bill, but no one took any action on it. I have made several calls to your number, but no one answered my calls. You then started to inform me about the problem every second day but still charged me the total price for a service that is not provided at all.

I expect a quick response as satisfying your customers should be your priority. This is not a professional way to run a business. It would be best if you had a proper customer service department. I always pay my dues within time, and still, I have to face such issues.

In this situation, I request you to take the necessary actions to resolve this problem as early as possible and compensate me for the partial loss.

I look forward to hearing from you as quickly as possible to fix this problem. If I do not hear from you within 21 days, I will file complaints with the appropriate consumer agencies and consider my legal alternatives. You can contact me at the above address and email xxxxxxxxxxxxxxxxxxxxxx.

Yours faithfully,

xxxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Affecting service

Leanne_T — Wed, 17 Aug 2022 14:12:21 GMT

Hi @ninalakomy

Thanks for coming here.

I'm sorry we have no account access on the community, if you would like to discuss your account please call us on 150.

If you are having signal problems that is being looked into, are you able to use WiFi calling?

Leanne 🙂

Re: Affecting service

XRaySpeX — Wed, 17 Aug 2022 19:04:31 GMT

@ninalakomy : This is not the proper channel for serving notice on EE of possible legal & other action.

This user discussion forum can have no access to your specific account. Anyway we haven't the faintest idea who you are. You need to raise this with CS.

Re: Affecting service

bristolian — Wed, 17 Aug 2022 19:28:33 GMT

@ninalakomy wrote:

The handset’s network indicator shows a full signal, but I cannot make a clear phone call.

What happens when you try making a call? And is "VoLTE" or "4G-call" displayed on your phone's screen?

That could potentially give a good clue as to the issue.