topic Re: Upgrade Due in Contracts & Billing

Upgrade Due

clarkster151 — Wed, 17 Aug 2022 09:59:46 GMT

Hi,

I currently have a pay monthly contract and Im due an upgrade. I want to switch to a SIM only deal as I don't need a new phone. When I choose this it states I'm getting an multi sim deal, and asks for a delivery address. Is this just a default option as I want to keep the same telephone number so do not need a new SIM

Re: Upgrade Due

Schockwave — Wed, 17 Aug 2022 10:09:42 GMT

Hello @clarkster151 ,

Welcome to the community,

All SIM cards are multi SIM cards, but you do not need a new SIM card, if yours works ok, just continue with the one you have, it is just an account change, so no need for a new SIM card.

Re: Upgrade Due

Chris_B — Wed, 17 Aug 2022 12:08:40 GMT

@clarkster151 Just make sure you are upgrading and not taking out an additional line on your account.

Re: Upgrade Due

XRaySpeX — Wed, 17 Aug 2022 19:10:18 GMT

Are you by any chance trying to order a PAYG SIM instead of a contract upgrade to SIM-Only? That is the only place I can think of that asks for a postal addy & offers more than 1 SIM in 1 order.