topic Re: Re: Over charged in Contracts & Billing

Re: Over charged

Owens96 — Tue, 16 Aug 2022 20:03:54 GMT

I just had the same conversation for a similar amount - I am absolutely disgusted by how EE has handled this. If I’ve paid off the item (an Apple Watch in this case) and it doesn’t use data just wifi and Bluetooth what have they been charging me for, for 6 month? There has been no service exchanged, they have simply been stealing from me on a monthly basis and their explanation? “We would stop if you told us to.” I’m sorry?! I signed a contract and it ended, for the last 6 months EE have been unashamedly stealing from me. I’ve been told by rude customer service staff that I can complain to FCA but essentially that means they won’t pay anything. I’m disgusted with EE - they’ve lost a customer.

Re: Re: Over charged

bristolian — Tue, 16 Aug 2022 20:11:43 GMT

@Owens96 wrote:

I signed a contract and it ended, for the last 6 months EE have been unashamedly stealing from me.

Telecoms contracts in the UK are not fixed term ones that end on a particular date - that would also mean your services are stopped on the same date.

They are rolling contracts that continue until you explicitly ask them to stop, that come with a minimum term. Many people confuse the minimum term with being "end of contract", but you agreed to pay the agreed monthly rate on an ongoing basis.

Every contract customer agrees to those terms when you sign up, and the same T&Cs are freely available to view online anytime.

Re: Re: Over charged

XRaySpeX — Tue, 16 Aug 2022 20:13:36 GMT

@Owens96 : EE have been charging you for a contract you took out & agreed to. The service they are providing you with is use of their mobile network should you care to use it. The fact that you didn't isn't any concern of EE's nor is it a condition of that contract.

Re: Re: Over charged

Owens96 — Tue, 16 Aug 2022 20:16:41 GMT

Maybe they should change their own terminology then- unless I’m mistaken pretty sure that says “contract end” not “contract that goes on forever”

Re: Re: Over charged

XRaySpeX — Tue, 16 Aug 2022 20:22:12 GMT

Yes, it's wrong use of terminology & not strictly legal. It means & should say "End of min. term".

Re: Re: Over charged

bristolian — Tue, 16 Aug 2022 20:26:07 GMT

Most, if not all UK telecoms provision contracts operate in exactly the same way and it's likely "custom & practice" in legal terms.

Re: Re: Over charged

Owens96 — Tue, 16 Aug 2022 20:43:12 GMT

That’s helpful thank you - it’s evidence of their intent to deceive consumers and I will be filing an official complaint.