topic Re: Upfront cost not refunded in Contracts & Billing

Upfront cost not refunded

BIllcon — Fri, 12 Aug 2022 15:09:00 GMT

Upfront cost not been refunded a week ago

Re: Upfront cost not refunded

Leanne_T — Fri, 12 Aug 2022 15:54:24 GMT

Hi @BIllcon

Thanks for coming here.

Did you cancel the order?

Was this is an upgrade or new contract?

Leanne.

Re: Upfront cost not refunded

BIllcon — Tue, 16 Aug 2022 15:29:17 GMT

Yes I’ve cancelled the order and it was for a new contract.

Re: Upfront cost not refunded

James_B — Tue, 16 Aug 2022 17:30:09 GMT

Hi @BIllcon,

Our Customer Care Team will be happy to check the progress of your refund if you get in touch.

Thanks

James

Re: Upfront cost not refunded

BIllcon — Mon, 22 Aug 2022 02:16:19 GMT

I still haven’t been refunded for this yet and I have phoned customer services every day since I cancelled my order on 09/08/22 and my bank hasn’t received any confirmation of any refunds either is there anyway to speed this up at all because I really need that money.

Re: Upfront cost not refunded

Christopher_G — Mon, 22 Aug 2022 07:07:10 GMT

Hi @BIllcon

Thank you for your patience. It could be that the refund is still being purchased. I would recommend calling our Mobile Care team to check the status.

Chris