topic Re: Bill in Contracts & Billing

Bill

Shelly32 — Mon, 15 Aug 2022 04:16:58 GMT

I am being charged for a phone my son no longer has, it was sent back. He upgrade and seems to be paying for his old contract as well as his new.

Re: Bill

XRaySpeX — Mon, 15 Aug 2022 06:17:38 GMT

He can't have upgraded. Sounds like he ordered a new line instead.

Re: Bill

Christopher_G — Mon, 15 Aug 2022 07:22:28 GMT

Hi @Shelly32

Welcome to the community.

When was the phone returned? It is possible, as @XRaySpeX said, that your son added an additional contract by mistake. I would definitely suggest speaking to our Mobile Care team so they can check for you.

Chris

Re: Bill

Shelly32 — Mon, 15 Aug 2022 10:05:20 GMT

Thank you I have spoken to EE and it is all sorted.

Re: Bill

Hilda1 — Mon, 10 Apr 2023 17:57:51 GMT

I’ve got the same problem. Did you get to the bottom of it?