topic Re: ID CORRELATION - ALREADY TRIED BOKU in Contracts & Billing

ID CORRELATION - ALREADY TRIED BOKU

sb19821 — Fri, 12 Aug 2022 21:38:19 GMT

I HAD A FITNESS SUBSCRIPTION FROM GOOGLE PAY THAT I PAID FOR THROUGH MY PHONE, IT WAS A 3 MONTH SUBSCRIPTION THAT I CANCELLED AND HAVE PROOF OF THIS BUT I AM CHARGED EVERY 3 MONTHS. I CAN SEE IT IS CANCELLED, I TRIED FINDING ID CORRELATION THROUGH BOKU BUT IT SAYS I HAVEN'T MADE A PURCHASE.....ANY IDEAS???

UPTO NOW IM £240 OUT OF POCKET!!!

Re: ID CORRELATION - ALREADY TRIED BOKU

Leanne_T — Sat, 13 Aug 2022 07:25:37 GMT

Hi @sb19821

Thanks for coming here.

What does the charge show as on your bill?

Thanks.

Leanne.

Re: ID CORRELATION - ALREADY TRIED BOKU

Northerner — Sat, 13 Aug 2022 07:48:22 GMT

Hi @sb19821

There must be a way of cancelling via the service you subscribed to/app etc.

Thanks