topic Re: Scammed by fake caller and EE closed my account?? in Contracts & Billing

Scammed by fake caller and EE closed my account??

Lauren1403 — Thu, 11 Aug 2022 18:27:26 GMT

Hoping someone can help!!

TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network.

How am I meant to contact EE to fix this when I can’t call them as they’ve removed my network?
Also, could it be a data breach as the scam called knew I was a customer for EE?

The scam was pretty good, they were able to email me from the EE email and send me texts from the number. When I rang back customer service to check, they said it had been a scam! All so weird.

Re: Scammed by fake caller and EE closed my account??

XRaySpeX — Thu, 11 Aug 2022 18:48:28 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: Scammed by fake caller and EE closed my account??

Chris_B — Thu, 11 Aug 2022 21:00:51 GMT

It’s not a data breach as you can input a number on a few websites to find out what network that number is on.

Re: Scammed by fake caller and EE closed my account??

Lauren1403 — Thu, 11 Aug 2022 21:09:11 GMT

Hi, the issue is I now don’t have a phone provider, therefore I can’t make any calls at all. I’ve tried to call the number above

Re: Scammed by fake caller and EE closed my account??

XRaySpeX — Thu, 11 Aug 2022 21:10:57 GMT

Try calling CS on that no. on Skype over WiFi. It should be free.

Re: Scammed by fake caller and EE closed my account??

Profile closed — Thu, 11 Aug 2022 21:12:16 GMT

Hi @Lauren1403

you will need to call the number from a alternative phone the number is free from any mobile or landline.