topic Re: EE contract finishing payment in Contracts & Billing

EE contract finishing payment

Aaronlanders95 — Wed, 10 Aug 2022 20:03:38 GMT

Hi, my contract is up soon, and I want to upgrade to the latest Z flip 4. I want to make the final payment on my account of £230 ish so then I can close my account, get a new phone via Samsung and go to a different network provider. EE live chat is a joke, no English workers to help you, and it seems no one knows what to do

Re: EE contract finishing payment

Chris_B — Wed, 10 Aug 2022 20:15:24 GMT

@Aaronlanders95 All EE customer services are uk based. And to terminate a contract you have to call customer services as you have to be told the cost to terminate that contract.

Re: EE contract finishing payment

Aaronlanders95 — Wed, 10 Aug 2022 20:19:55 GMT

Okay I wouldn't of guessed that they're all UK based... also what's their
number to terminate contract?

Re: EE contract finishing payment

Chris_B — Wed, 10 Aug 2022 20:20:53 GMT

@Aaronlanders95 You just call customer services on 150 from your device.

Re: EE contract finishing payment

XRaySpeX — Wed, 10 Aug 2022 20:22:44 GMT

You need to give 30 days notice to cancel. Text INFO to 85075 to find out your early termination fee.

Re: EE contract finishing payment

chistery — Wed, 10 Aug 2022 21:08:46 GMT

EE only claim that all calls are answered by someone in the UK and Ireland, they don't seem to mention chat?