topic Re: Change date of DD in Contracts & Billing

Change date of DD

msidwell1 — Wed, 10 Aug 2022 14:20:52 GMT

Hi ichanged my direct debit payment last month but ee hasn't changed it the date is the same and the program won't let me change it again

Re: Change date of DD

XRaySpeX — Wed, 10 Aug 2022 14:23:53 GMT

Have you passed the old DD date yet?

Re: Change date of DD

Schockwave — Wed, 10 Aug 2022 16:08:20 GMT

@msidwell1 , if you cannot change it yourself, then you will have to ring customer service to get it changed, but it also depends when you tried to do it, as if it was close to your billing date, then it will not change until the next billing date.