topic Re: Extra cost on my bill in Contracts & Billing

Extra cost on my bill

Shell2109 — Mon, 08 Aug 2022 10:49:38 GMT

I’ve recently looked on my EE app and it’s stating that I have incurred extra costs on my next bill which are both apple products! The only apple products I pay for come out of my bank automatically and have never been on my bill before! Does anyone know why or what I can do to prevent me paying twice?

Re: Extra cost on my bill

Leanne_T — Mon, 08 Aug 2022 12:30:28 GMT

Hi there @Shell2109

Thanks for coming here.

If you log into your My EE app and select add-ons. do you have any Apple add-ons showing?

Leanne 🙂

Re: Extra cost on my bill

Shell2109 — Mon, 08 Aug 2022 15:26:24 GMT

Hi, no I have no apple add one showing at all which is what is totally confusing me!

Thanks

Sent from my iPhone

Re: Extra cost on my bill

Jon_K — Mon, 08 Aug 2022 17:33:08 GMT

Hi @Shell2109.

I'd recommend getting in touch with our Customer Care team so they can access your account and check your bill.

Let us know how you get on.

Jon