topic Will not update new payment card details in Contracts & Billing

Will not update new payment card details

Dougie8 — Sun, 07 Aug 2022 00:03:23 GMT

Always goes back to the 'input card details page' after clicking 'confirm details'. Have tried different browsers and devices. Card details work on other websites, only EE is a problem....

Re: Will not update new payment card details

Chris_B — Sun, 07 Aug 2022 07:25:19 GMT

@Dougie8 Can you try this via a pc ?

Re: Will not update new payment card details

Dougie8 — Sun, 07 Aug 2022 12:57:19 GMT

Already tried with pc, tablet and phone multiple times. Only EE is a problem.

Re: Will not update new payment card details

Leanne_T — Sun, 07 Aug 2022 13:32:32 GMT

Hi @Dougie8

Thanks for coming to the community.

Please give us a call on 150 and our mobile care team can get this looked into and update the card details for you.

Thanks.

Leanne.