topic Re: Outgoing calls history pay as you go in Contracts & Billing

Outgoing calls history pay as you go

Kp53 — Fri, 05 Aug 2022 20:58:05 GMT

I changed my phone in may 2022 kept same number with ee same provider. I need to access months of aug and sept 2021 but they have disappeared. I need to prove I made a call for legal reasons.

EE were not helpful and then wasted an hour of my time trying to upgrade my plan which I was assured would retrieve this data. The plan failed as never received a call back saying my bank card declined which was utter nonsense. To attempts were made to my card and verified by my bank. How can I get this call history as it is integral to my case. Very frustrated and need help.

Re: Outgoing calls history pay as you go

Chris_B — Fri, 05 Aug 2022 21:20:08 GMT

@Kp53 unless you have itemised billing in place at the time then you cannot get your call history and this isn’t available for pay-as-you-go. Changing to a contract will not get this history also.

if it’s a legal matter than this can be requested via legal means you can not do this yourself.

Re: Outgoing calls history pay as you go

XRaySpeX — Fri, 05 Aug 2022 22:16:00 GMT

@Kp53 : You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

Re: Outgoing calls history pay as you go

Kp53 — Sat, 06 Aug 2022 07:55:44 GMT

thanks again for your facts. I will take this path then and not waste any further time on the app or calls.

Re: Outgoing calls history pay as you go

Kp53 — Sat, 06 Aug 2022 08:00:32 GMT

This link does not work for call log as refers all billing to go to ee app which is for itemised billing. Irrelevant to me as am pay as you go customer. Thank you for your input though.

Re: Outgoing calls history pay as you go

XRaySpeX — Sat, 06 Aug 2022 10:18:20 GMT

Which link? My link does say it is quicker to try looking at your MyEE but that is not appropriate to you. Just fill in the form & wait for the response.

Re: Outgoing calls history pay as you go

Kp53 — Sat, 06 Aug 2022 11:11:16 GMT

Thank you for your continued assistance

The GDPR link you suggested

We are happy to supply a copy of the information we hold about you.

However, if you are trying to get a copy of your billing information, you can get this via your MyEE account. (THIS IS WHERE I HAVE GOT STUCK)

This will be quicker than requesting the information via this online form. If you want to see what contact information we hold for you, you can also do this via your MyEE account.

We will normally respond within one month of your request but may take a further two months if your request is complex.

Please fill in the details below to get a copy of the data EE holds about you.