topic Re: Accidently purchased wrong sim-only contract online, can I change it?? in Contracts & Billing

Accidently purchased wrong sim-only contract online, can I change it??

Abdul1987 — Fri, 05 Aug 2022 21:43:46 GMT

Hi,

My phone was due an upgrade, so I went online and purchased a sim-only upgrade.

After I received the email, I noticed it said 250mb , NOT GB. As it's literally been less than an hour, can I change this over to a GB based plan, which is what I wanted initially, and how long do I have to change over? Silly mistake!

Any one have any answers?

Re: Accidently purchased wrong sim-only contract online, can I change it??

EssexBoyEE — Fri, 05 Aug 2022 22:09:58 GMT

If you've done it Online then your covered under the Distant Selling Rules, meaning you have 14 Days to Cancel, but rather than go through all that best bet is to ring Customer Services on 150, explain your error and they can probably sort it out to another Plan over the same Call.

Re: Accidently purchased wrong sim-only contract online, can I change it??

Leanne_T — Sat, 06 Aug 2022 07:44:47 GMT

Morning @Abdul1987

Thanks for coming here.

Please follow @EssexBoyEE advice and give us a call on 150, our mobile care team will check the order and look into changing this for you 🙂

Let us know how you get on.

Leanne.