topic Re: Charge to Bill in Contracts & Billing

Charge to Bill

Wan2022 — Tue, 02 Aug 2022 13:03:43 GMT

I pay for my son's bill as he's still in high sch, my latest bill was £100 more this month and it seems he was buying stuff on his Xbox and charging to his phone bill!!! Is there anyway I can set a cap on my bill pls??? Needless to say he's no longer playing on his Xbox!!!

TIA

Re: Charge to Bill

Chris_B — Tue, 02 Aug 2022 13:28:09 GMT

@Wan2022 Yes you can you can do this via your online account for that contract. It’s called spend cap.

Re: Charge to Bill

Wan2022 — Tue, 02 Aug 2022 14:26:51 GMT

I already have a spend cap set to £5!!! Thanks for replying

Re: Charge to Bill

Leanne_T — Tue, 02 Aug 2022 15:00:10 GMT

Hi @Wan2022

Thanks for coming here 🙂

You can find details on Charge to mobile in our Charge To Bill Consumer Code of Practice November 2020, terms and conditions, this includes how to place a bar on this service.

Leanne.

Re: Charge to Bill

Wan2022 — Tue, 02 Aug 2022 15:02:01 GMT

Thanks for the link, much appreciated Leanne

Re: Charge to Bill

Leanne_T — Tue, 02 Aug 2022 15:08:00 GMT

No problem at all @Wan2022

Thanks 🙂

Leanne.

Re: Charge to Bill

XRaySpeX — Tue, 02 Aug 2022 16:08:12 GMT

You can't put a spend cap on Charge to Bill but you can bar these charges altogether.