topic Re: Re: Our local experts are now just a click or call away in Contracts & Billing

Re: Our local experts are now just a click or call away

Diannedennis914 — Tue, 02 Aug 2022 08:55:42 GMT

How do I get to talk to customer service without waiting on the phone for 30 minutes then you hang up

Re: Re: Our local experts are now just a click or call away

Diannedennis914 — Tue, 02 Aug 2022 08:58:35 GMT

I tried requesting a call I even drove to the nearest store to find it closed Monday have you a problem with staff shortage

Re: Re: Our local experts are now just a click or call away

BrendonH — Tue, 02 Aug 2022 09:07:49 GMT

We don't know we are just customers.

Did the store have any opening times on the window that states it should've been open? Or did it state it is normally closed on a Monday

What is your issue we may be able to help on here though.

Re: Re: Our local experts are now just a click or call away

Diannedennis914 — Tue, 02 Aug 2022 09:12:37 GMT

No it had no opening or closing times just a big note in the window saying we will be closed Monday the 1st of August

Re: Re: Our local experts are now just a click or call away

Diannedennis914 — Tue, 02 Aug 2022 09:17:16 GMT

I need to renew my contract as my phone bill as gone up if I pick 1 on line I don't want to be paying twice ie the no contract plus my new one this is why I like to talk to customer service every thing is on line no personal help

Re: Re: Our local experts are now just a click or call away

BrendonH — Tue, 02 Aug 2022 09:18:31 GMT

If you choose the option to Upgrade you won't be paying twice.

Log into your MyEE and choose upgrade. Don't just go straight to the EE online store.

Re: Re: Our local experts are now just a click or call away

Leanne_T — Tue, 02 Aug 2022 09:57:13 GMT

Morning @Diannedennis914

Thanks for coming to the community.

If you call 150 and select upgrades you will be connected to the upgrade team who can help you with the upgrade, without adding an additional line on your account.

Thanks 🙂

Leanne.

Re: Re: Our local experts are now just a click or call away

Schockwave — Tue, 02 Aug 2022 10:50:07 GMT

@Diannedennis914 , if you live in Scotland, 1st August was bank holiday, so that could be why it was closed.