topic Re: i've moved abroad, how do i cancel my ee contract? in Contracts & Billing

i've moved abroad, how do i cancel my ee contract?

OGK123456 — Mon, 01 Aug 2022 14:47:08 GMT

i've moved to the US so need to end my EE contract as need to get a local sim. how do i do this without calling 150 (doesn't work when calling from the US) and also trying to call EE direct costing a fortune when i'm on hold for over 20 minutes

Re: i've moved abroad, how do i cancel my ee contract?

XRaySpeX — Mon, 01 Aug 2022 14:55:58 GMT

@OGK123456 : You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

You may also write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.

Re: i've moved abroad, how do i cancel my ee contract?

Schockwave — Mon, 01 Aug 2022 14:56:38 GMT

Hello @OGK123456 ,

Welcome to the community,

Why did you not cancel your contract before moving abroad?

You will have to ring customer service to get this sorted and will be liable to pay if you have not reached the minimum term of your contract. You can find the details by clicking on the contact EE, there is a free number you will find by clicking on UK and using Skype. You also have to give 30 days notice, so there is likely to still be something to pay.