https://community.ee.co.uk/t5/Contracts-Billing/Unlimited-data/m-p/1156408#M59758 <P>My account is for unlimited data through a sim card I have in a home router - when account was opened it was £24 per month which subsequently rose to 326.27 pet month and that was what I was charged )direct debit) each month - suddenly my July bill was £55.91 which included £29.64 "Add-ons" for "additional 10GB 16 july to 20 August".</P><P>&nbsp;</P><P>On downloading the bill under data it says my plan allowance is 100GB with 2x data add-ons 21 July - 20 August) 100GB and "recurring add-ons" 20GB - the plan I took out was unlimited so why has it been changed without any contact or consultation with me ?</P><P>&nbsp;</P><P>I have also moved house and went to change address online however I needed extra authorisation through a PIN number sent to the sim card number but, since this is in a home router not a phone, I can't receive it - how else can I get the address details changed ?</P> Mon, 01 Aug 2022 12:02:48 GMT Brikat1416 2022-08-01T12:02:48Z https://community.ee.co.uk/t5/Contracts-Billing/Unlimited-data/m-p/1156408#M59758 <P>My account is for unlimited data through a sim card I have in a home router - when account was opened it was £24 per month which subsequently rose to 326.27 pet month and that was what I was charged )direct debit) each month - suddenly my July bill was £55.91 which included £29.64 "Add-ons" for "additional 10GB 16 july to 20 August".</P><P>&nbsp;</P><P>On downloading the bill under data it says my plan allowance is 100GB with 2x data add-ons 21 July - 20 August) 100GB and "recurring add-ons" 20GB - the plan I took out was unlimited so why has it been changed without any contact or consultation with me ?</P><P>&nbsp;</P><P>I have also moved house and went to change address online however I needed extra authorisation through a PIN number sent to the sim card number but, since this is in a home router not a phone, I can't receive it - how else can I get the address details changed ?</P> Mon, 01 Aug 2022 12:02:48 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unlimited-data/m-p/1156408#M59758 Brikat1416 2022-08-01T12:02:48Z https://community.ee.co.uk/t5/Contracts-Billing/Unlimited-data/m-p/1156409#M59759 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1876800">@Brikat1416</a>&nbsp;: You should be able to receive texts on it. Does it have an envelope LED? Most mobile routers can do SMS. Login to it &amp; look for the SMS section.</P> <P>&nbsp;</P> <P>What does texting AL to 150 from it fully report verbatim (it is free)?</P> Mon, 01 Aug 2022 12:13:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unlimited-data/m-p/1156409#M59759 XRaySpeX 2022-08-01T12:13:19Z