topic Re: Cancel Number in Contracts & Billing

Cancel Number

Shaheera22 — Sun, 31 Jul 2022 17:32:51 GMT

I would like to cancel my number ending with 213

Last 3 months ago tablet got stolen with the number and did inform EE but still getting charged for the number....

Can you please cancel the number soon as possible or call me urgently on this matter on my number ending with 224

I need to reset direct debit as I had to cancel it....

Regards

Aarti Lodhia

Re: Cancel Number

Mustrum — Sun, 31 Jul 2022 17:55:11 GMT

@Shaheera22 no one on here can do that for you. You need to follow the advice on the following help page.

https://ee.co.uk/help/help-new/safety-and-security/lost-stolen-and-damaged/my-device-has-been-lost-or-stolen

WHAT SHOULD I DO IF MY PHONE IS LOST OR STOLEN?

How do I report my device as lost or stolen?

It’s important you report your device as lost or stolen as soon as you know it’s gone.

call 150 from an EE phone
call 07953 966 250 from any other phone (at standard rates)
call +44 7953 966 250 from abroad (at international call rates)

You can call us 24 hours a day, 7 days a week to report your device as lost or stolen.

Once you've reported your device as lost or stolen:

we can block your device so no-one else can use it on our network, and suspend your account (you can add a password in case you find it later)
we can send you another SIM card (charges will apply for delivery) or you can pop into one of our stores to get one for free
if you have itemised billing on your account, you can log in to My EE where you can view your most recently dialled numbers

What might it cost if my device is lost or stolen?

If you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you’ll only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. We’ll cover the cost of any charges over £100.

If you do this and still get a bill for over £100, call us on 150 from an EE phone to check you’re eligible for the cap and arrange for the charges to be credited back.

Please be aware: if you don’t tell us within 24 hours of your device being lost or stolen, you’ll be liable to pay any additional charges incurred.

Re: Cancel Number

XRaySpeX — Sun, 31 Jul 2022 19:18:39 GMT

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to do it for yourself.

You need to phone EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.