topic Re: Re: Upgrade in Contracts & Billing

Re: Upgrade

Profile closed — Sun, 31 Jul 2022 14:10:47 GMT

Had the worst experience I can't upgrade due to a technical fact that I was promised would be sorted by today to then be told it can take upto 7 days to fix. People need to sort things like this at weekend when off from work. EE don't have the staff to cover the workload on Sunday when the service is needed most. I'm very 😞 disappointed

Re: Re: Upgrade

James_B — Sun, 31 Jul 2022 14:13:15 GMT

Hi @Profile closed,

Welcome to the EE Community. 🙂

What is the nature of the issue that is holding up your upgrade?

James

Re: Re: Upgrade

Profile closed — Sun, 31 Jul 2022 14:17:43 GMT

Don't know only weekday staff can solve the problem. They didn't really care to be honest. They have a whopping 70% negative status on trust pilot I was shocked.

Re: Re: Upgrade

James_B — Sun, 31 Jul 2022 14:39:10 GMT

Hi @Profile closed,

Sorry, as we can't access your account via the community, I'm unable to check what is causing the holdup with your upgrade.

Is someone from Customer Care going to get back in touch once the issue is resolved?

James