help needed

natalie115 — Sun, 31 Jul 2022 06:25:53 GMT

hi all

i have been a customer with EE for over 10 mins years and have 3 phone contracts with them (my 2 children )

i am currently away on holiday in a non eu country and my daughters phone has been stolen. i need assistance with the following;

1 - i can’t call ee from abroad as i have a £0 spend cap on my phone so will not let me dial out!

2 - i need to report sim stolen and block it, but if i can’t call ee how can i do this please?

3 - how will i order a replacement sim if the account is in my name and i can’t call physically

thanks in advance for any assistance x

Re: help needed

bristolian — Sun, 31 Jul 2022 07:25:27 GMT

If you've travelled abroad with a zero spend cap, you can't amend that until your next bill date.

Your options to contact EE will be..

1: Call from another working phone

2: Call using a web-calling app such as Skype, over a WiFi internet connection.

3: Contact EE using the web-chat when logged into your myEE online account.

There isn't any account access on this public internet forum.