topic Why were my charges increased in January in Contracts & Billing

Why were my charges increased in January

Wingcowyn — Fri, 29 Jul 2022 21:40:16 GMT

I have just noticed that my rental charges were increased in January of this year, and further increased in April, whilst I am on contract.

I understood at the start of my contract that charges would only be increased in April.

Please advise.

Thanks,
Wingcowyn

Re: Why were my charges increased in January

EssexBoyEE — Fri, 29 Jul 2022 22:36:24 GMT

Rental charges? for what product or service?

Re: Why were my charges increased in January

Schockwave — Sat, 30 Jul 2022 11:36:55 GMT

@Wingcowyn , have you checked your bill to see what the extra charges are? Why not ring and speak to customer service, they will be able to take a look, there is no account access here?

Re: Why were my charges increased in January

Wingcowyn — Sat, 30 Jul 2022 20:11:10 GMT

Hi,

Thanks for your replies. I will try and contact EE directly about this issue, this not being the place to discuss this problem. I do not relish trying to contact them on the phone. Do they have a chat for customer contact?

Thanks,

Wingcowyn

Re: Why were my charges increased in January

XRaySpeX — Sun, 31 Jul 2022 04:06:22 GMT

Yes, click on "Contact Us" above & follow thro'.

Re: Why were my charges increased in January

Wingcowyn — Wed, 03 Aug 2022 20:55:14 GMT

Hi,

I contacted EE as advised some days ago, but they have not replied.

Thanks,

Wingcowyn

Re: Why were my charges increased in January

James_B — Thu, 04 Aug 2022 07:06:50 GMT

Hi @Wingcowyn,

How did you contact Customer Care?

James

Re: Why were my charges increased in January

Wingcowyn — Thu, 04 Aug 2022 08:02:48 GMT

hi,
sending them a message, on chat I think.

Wingcowyn

Re: Why were my charges increased in January

James_B — Thu, 04 Aug 2022 08:26:52 GMT

Hi @Wingcowyn,

Please can you try starting a new live chat at ee.co.uk/contact-ee. The team should respond in real time.

James

Re: Why were my charges increased in January

Wingcowyn — Sat, 20 Aug 2022 13:51:27 GMT

Hi,

I have tried a few times but there are never any agents to answer me.

I will try again now,

Thanks,

Wingcowyn

Re: Why were my charges increased in January

Schockwave — Sat, 20 Aug 2022 14:06:32 GMT

@Wingcowyn , not sure why you say there are no agents to answer your call, I have never had a problem, but as it is the weekend, might be best to try on a week day, probably best in the morning, it usually takes no more than 20 minutes, usually less, for someone to answer.

I was writing about ringing customer service, not live chat, never used it personally.

Re: Why were my charges increased in January

Wingcowyn — Sun, 21 Aug 2022 12:11:12 GMT

Hi Schockwave,

I managed to get hold of them on chat yesterday and they fixed the problem for me. Apparently a discount was removed that should have run for the duration of the contract, so they will refund the excess payments made and reduce my payments accordingly.

Thanks everyone for your help in this matter.

Wingcowyn

Re: Why were my charges increased in January

Schockwave — Sun, 21 Aug 2022 16:47:54 GMT

@Wingcowyn ,thank you for coming back and letting me know. Glad you got it sorted, glad we could all help.