topic Re: 4GEE Home Router 1m Unlimited £50 Monthly payments in Contracts & Billing

4GEE Home Router 1m Unlimited £50 Monthly payments

pkbandc — Fri, 29 Jul 2022 12:48:57 GMT

Can anybody tell me how EE can advertise the above contract and yet send a Bill for £70 a month saying that is what the contract costs? I signed up for what I thought, (and was told................and is advertised online as such), a £50 a month contract but when I queried my first bill was actually told the cost was £70 a month.

Re: 4GEE Home Router 1m Unlimited £50 Monthly payments

Leanne_T — Fri, 29 Jul 2022 14:19:27 GMT

Hi @pkbandc

Thanks for coming to the community.

Do you have any extra charges showing on your bill?

How much does the price plan show as?

Leanne 🙂

Re: 4GEE Home Router 1m Unlimited £50 Monthly payments

pkbandc — Fri, 29 Jul 2022 15:10:14 GMT

There are no add ons and it is an unlimited data plan............clearly the name of the plan would suggest its £50 a month.

Re: 4GEE Home Router 1m Unlimited £50 Monthly payments

Leanne_T — Fri, 29 Jul 2022 15:14:19 GMT

Thanks @pkbandc

I've sent you a private message for some extra details.

Speak soon 🙂

Leanne.

Re: 4GEE Home Router 1m Unlimited £50 Monthly payments

pkbandc — Fri, 29 Jul 2022 15:29:10 GMT

Could you tell me how I can provide the details privately?

Thanks

Re: 4GEE Home Router 1m Unlimited £50 Monthly payments

Leanne_T — Fri, 29 Jul 2022 15:30:56 GMT

Hi @pkbandc

You can find my message here and reply to this 🙂

Leanne.